Engagements
You should know exactly where the work stands.
Here is what to expect, from the first conversation to delivery. We agree on the scope, costs, and responsibilities before work starts.
What to expect
You should know what we are doing, what happens next, and who to contact.
We keep the agreed scope, approvals, and project updates together. The customer portal is being developed to make these easier to follow; contact us whenever you need an update.
Working together
From first conversation to running operations.
Talk about your needs
Tell us what you want to achieve, your timeframe, and the systems involved. We’ll confirm whether we can help.
Review your setup
We review the environment and agree on priorities, risks, and practical next steps.
Protect confidential information
We arrange a non-disclosure agreement before exchanging sensitive details.
Plan the work
After the NDA is signed
We review the technical details needed to plan the project.
Agree on the scope
Your statement of work explains the deliverables, responsibilities, costs, and how completion will be checked.
Approve the agreement
Your approval is recorded
Review and sign the statement of work so both sides know what has been agreed.
Set up billing
After the statement of work is signed
We confirm the quote and payment arrangements for the agreed work.
Start delivery
Billing and capacity confirmed
We confirm access and capacity, then begin the agreed work.
Review and support
We check the results, hand over the documentation, and arrange ongoing support if you need it.
Clear agreements
Your scope and approvals stay with the project record.
We confirm confidentiality arrangements, the statement of work, billing, and capacity before moving to the relevant stage.
We agree on changes together and keep a record of the decisions.
BEFORE WORK STARTS
Confirm costs, capacity, and a start date.
For hosting and compute requests, we check the workload requirements and available capacity before confirming delivery.
You receive a clear scope, payment arrangements, and an expected timeline. We’ll discuss any hardware or access requirements with you.
If requirements change, we review the impact on cost and timing together.
Paperwork
Signed and retained.
Easy to review and sign
Review and sign your project documents online. We keep the signed agreements with the project record.
Documents kept together
Your agreements and approvals stay together so they are easier to find.
Clear next steps
We confirm what is ready, what needs your input, and what happens next.
Start with a conversation
Tell us what you need. We’ll help you choose the next step.
Contact us about a project, ongoing support, compute capacity, or a product you are interested in. We’ll confirm availability and costs before you commit.
Start at stage one
Tell us about your project. We’ll discuss how we can help.
Already working with us?
Visit the customer portal for available project information, or contact us for an update.